Customer Service Officer
Foreign Trade Bank of Cambodia
ពិពណ៌នាការងារ
Main Duties
- Perform proper KYC and appropriate checking for account opening and ensure documentation
is in order;
- Process new account opening, account maintenance and update customer information and
documents;
- Deliver timely and convenient solutions that respond to the customer’s needs and
complaints;
- Continually improve the awareness of the bank’s products and services;
- Ensure compliance with the Bank’s policies and procedures;
- Promote and cross-selling the bank’s products and services by proactive referrals to RM.
- Prepare necessary daily and monthly reports;
- Other tasks as assigned by the line manager.
- Perform proper KYC and appropriate checking for account opening and ensure documentation
is in order;
- Process new account opening, account maintenance and update customer information and
documents;
- Deliver timely and convenient solutions that respond to the customer’s needs and
complaints;
- Continually improve the awareness of the bank’s products and services;
- Ensure compliance with the Bank’s policies and procedures;
- Promote and cross-selling the bank’s products and services by proactive referrals to RM.
- Prepare necessary daily and monthly reports;
- Other tasks as assigned by the line manager.
តម្រូវការការងារ
kills/ Experiences
- Bachelor Degree in Banking, Marketing or related field.
- Fresh graduate are welcome, one year experience in Marketing and Sale with Bank/MFI are
preferable.
- Strong customer service and sales-oriented personality.
- Previous sales experience is highly recommended.
- Good organizational and time management skills.
- A strong desire to work in a team and sales environment.
- English language proficiency, Chinese language is a plus.
- Computer literacy in Microsoft Office Word & Excel.
- Bachelor Degree in Banking, Marketing or related field.
- Fresh graduate are welcome, one year experience in Marketing and Sale with Bank/MFI are
preferable.
- Strong customer service and sales-oriented personality.
- Previous sales experience is highly recommended.
- Good organizational and time management skills.
- A strong desire to work in a team and sales environment.
- English language proficiency, Chinese language is a plus.
- Computer literacy in Microsoft Office Word & Excel.
ព័ត៌មានអំពីក្រុមហ៊ុន
FTB is Cambodia's first and foremost bank. It is a private commercial bank and has been providing customers with safe and reliable banking services for 40 years.
The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations.
In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006
On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB
The Bank was created following Sub-decree No. 1213 dated 10 October 1979 under the former regime of the State of Cambodia. In 2000, the Bank was separated from the direct management of the National Bank of Cambodia ("the Central Bank") in order to transform its permanent identity into a state-owned commercial bank in Cambodia with the features of a Public Economic Enterprise and with the intention of conducting autonomous business operations.
In January 2001, the Bank obtained its banking license from the Central Bank to operate as a commercial bank in the Kingdom of Cambodia for a period of three years starting from 4 January 2001. This was the first license granted to enable the Bank to operate as a separate legal entity independent from the Central Bank's direct management. On 8 January 2004, the Bank obtained its 2nd banking license from the Central Bank for a period of three years starting from that date. The Bank now holds a commercial banking license, which was renewed for an indefinite period, on 21 December 2006
On 31 December 2002, the Ministry of Economy and Finance ("MEF") announced, through a Statement of Intent, the privatisation of the Bank as part of the reform of the financial sector of the Royal Government of Cambodia. On 28 October 2005 the shareholders of the Bank, represented by the Privatisation Committee, entered into a sales agreement with Canadia Bank and ING Holding Company. The Central Bank sold its 20% shareholding in the Bank and MEF reduced its 80% shareholding to 10%. In 2009, in accordance with the recommendation of the Central Bank, Canadia Bank reduced its shares from 48% to 15.22% and 2 new private shareholders having respectively a share of 15.39%, entered the capital of FTB
ទំនាក់ទំនងក្រុមហ៊ុន
Building No. 33 C-D, Tchecoslovaquie Blvd (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh