Customer Services
Amret MFI
Job Description
Greeting and serving for all walk-in clients at the branch who come to open new account, ask for performing any banking transactions or inquiring about any banking products and services in a professional manner;
Be a dedicated staff to serve for all Chinese speaking clients;
Occasionally accompany with Corporate Sales team to go and sell deposit products to Chinese speaking clients outside branch premise;
Refer non-credit customers to non-loans sales team following the target set;
Partially attend in selling promotion program which organizes by branch in order to promote Amret products;
Solving various clients' complaints to ensure that the relevant complaints are solved promptly and satisfied by customers;
Creating customer number, open saving/deposit accounts in the system to ensure all processes are timely and accurately performed;
Key-in data of all loan clients into the system in order to create loan application with other requirement and post loan repayment transactions to ensure the information is timely and accurately recorded;
Making report on customer service activities for DBMCS or BM to ensure are correctly and timely;
Executing client documents tidily and properly to ensure that all clients files are kept safe and easy to find following document filing policy and procedures;
Producing various reports for supervisor and related stakeholders to ensure its reliability and accuracy;
Managing stationary in the branch to support branch needs.
Be a dedicated staff to serve for all Chinese speaking clients;
Occasionally accompany with Corporate Sales team to go and sell deposit products to Chinese speaking clients outside branch premise;
Refer non-credit customers to non-loans sales team following the target set;
Partially attend in selling promotion program which organizes by branch in order to promote Amret products;
Solving various clients' complaints to ensure that the relevant complaints are solved promptly and satisfied by customers;
Creating customer number, open saving/deposit accounts in the system to ensure all processes are timely and accurately performed;
Key-in data of all loan clients into the system in order to create loan application with other requirement and post loan repayment transactions to ensure the information is timely and accurately recorded;
Making report on customer service activities for DBMCS or BM to ensure are correctly and timely;
Executing client documents tidily and properly to ensure that all clients files are kept safe and easy to find following document filing policy and procedures;
Producing various reports for supervisor and related stakeholders to ensure its reliability and accuracy;
Managing stationary in the branch to support branch needs.
Job Requirements
At least 2 years of experiences in accounting with preferable 1 year experience in customer service;
Able to speak Chinese language is a must have requirement;
Bachelor of bachelor's degree of finance and banking, accounting, or related field;
Good verbal and written communication both Chinese and English;
Able to adapt with the flexible and Challenge working environment.
Able to speak Chinese language is a must have requirement;
Bachelor of bachelor's degree of finance and banking, accounting, or related field;
Good verbal and written communication both Chinese and English;
Able to adapt with the flexible and Challenge working environment.
Company Description
Amret Microfinance Institution (Amret MFI) is a deposit-taking microfinance institution in Cambodia and consistently ranks among the country's top financial institutions. Key Profile DetailsCore Mission: Deliver financial services to underserved populations, low-income households, smallholder farmers, and micro, small, and medium enterprises (MSMEs). History: Founded in 1991 as a rural credit project initiated by the French NGO GRET (Recherche et d'Echanges Technologiques) under the name Ennetean Moulethan Tchonnebath (EMT). It rebranded to Amret in June 2004. Ownership: Operating as a subsidiary under Advans Group (and integrated with international partners like Bank SinoPac), Amret carries strong international governance and backing. Headquarters: Phnom Penh, Cambodia (with nationwide coverage across all 25 provinces). Core Products & ServicesLending: Group loans, individual agriculture loans, and MSME working capital loans. Deposits & Savings: Term deposit accounts, high-yield savings, and child/family savings accounts. Payments & Transfers: Local money transfers, utility bill payments, ATM services, and mobile banking. Digital Banking: Integration with the National Bank of Cambodia’s Bakong system and KHQR payments, alongside a full-featured mobile app.
Company Contact
#80, St.315, Boeung Kak 2, Khan Toul Kok, Phnom Penh, Phnom Penh, Cambodia, Phnom Penh